naco award may2023

Madison County Team Earns National Achievement Award for ‘Tracks: a Digital Revolution Platform Development’

RICHMOND, Ky. (May 31, 2023)– Madison County Government and their ‘Tracks: digital revolution and paperless government platform’ has been recognized with an Achievement Award from the National Association of Counties (NACo). The awards honor innovative, effective county government programs that strengthen services for residents.

As part of its established performance-based culture, Madison County Government created a digital platform that has greatly enhanced employee operational performance and removed barriers to citizen communication. “Tracks” reflects Madison County’s commitment to continuous process improvement.  This technological outcome of a continuous improvement philosophy constantly finds ways to improve daily processes through innovation, technology, and improved workflows and eliminating the reliance on paper systems.  “Tracks” collects, organizes, and displays data, removing the arbitrary nature of selecting areas of improvement.  Once targets have been identified, processes improvements can be built using Tracks to make data driven decisions. Operational improvement is delivered through the digitization of document processes, centralization of documents, multiple-participant automated workflows, and the creation of operational oversight system.

The system was developed internally by employees to make their jobs more efficient for both themselves and citizens. Whether at the employee level where the processes are performed, the management level where processes are being monitored and managed, or the executive level where needs are highlighted through data and informed course correction can be made, Tracks has improved daily operations, gained efficiency, saved money, and improved citizen experience. A system created by county employees for county operations. Operational systems have been developed to include, but not limited to: Animal Tracks, Business Tracks, Election Tracks, HR Tracks, Mow Tracks, Road Tracks, Snow Tracks, Tax Tracks, and several other portals.

“I couldn’t be more proud of our team for being recognized on a National stage for their outstanding work. I see it every day and the impact our IT department has had on the efficiency and cost-savings of our county government. They are second to none and are now being recognized Nationally for their innovation and improvements on county operations. I say it all the time that I wish the community and citizens really knew what the people who work for County government do every day to enchance the quality of life here and how hard they all work. This is a great example of our innovation, use of technology and how our team is making Madison County better every day for every citizen,” said Madison County Judge/Executive Reagan Taylor.

Each year, NACo’s Achievement Awards are given in 18 categories that reflect the vast, comprehensive services counties provide. The categories include children and youth, criminal justice and public safety, county administration, information technology, health, civic engagement and more. Launched in 1970, the program is designed to recognize innovation in county government. Each nominated program is judged on its own merits and not against other applications.

“The Achievement Awards demonstrate excellence in county government and the commitment to serve our residents every day,” said NACo President Denise Winfrey. “This year’s winners represent some of the most innovative and collaborative efforts we have seen in over 50 years of presenting these awards.”

Madison County was the only Kentucky county selected for an achievement award this year and among counties like Miami-Dade County, Los Angeles County, San Diego County, and Palm Beach County for achievement in Information Technology.

Because this digital platform was developed internally by the County employees, the County has offered the platform to both of our city partners at the City of Berea and City of Richmond so they could take advantage of this digital platform and utilize the systems developed my Madison County at no cost as a good partner if they’d like to take advantage of the award winning system.

For more information about NACo’s Achievement Awards, click here.


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